3-Year Warranty – Parts Factory Australia
At Parts Factory Australia, we are committed to providing our customers with the highest quality automotive parts, backed by our comprehensive 3-Year Warranty. This warranty is designed to give you peace of mind, knowing that in the unlikely event of a part failure, we stand behind our products with a straightforward and efficient replacement process.
Warranty Coverage
- 3-Year Warranty: All parts purchased are covered for 3 years. Limited to the original purchaser, non-transferable.
- Limited Liability: Coverage limited to the cost of the part only. Does not include labor, inconvenience, or other consequential damages.
Warranty Process
- Warranty Application: Complete our Product Warranty Application form.
- Supporting Documentation: Provide proof of purchase, failure details, and photos (if applicable).
- Review and Replacement: If defective, the part will be replaced free of charge.
- Shipping and Handling: Replacement shipping is covered by us. The defective part may need to be returned for inspection.
Exclusions and Limitations
- Improper installation or use.
- Misuse, neglect, or modifications.
- Damage from accidents, collisions, or environmental factors.
- Normal wear and tear (e.g., brake pads, filters, consumables).
Quality Assurance
We source parts from high-quality manufacturers and rigorously test them. Failures are rare, but if they happen, we’ll resolve it quickly and efficiently.
Contact Us
Email: info@carpartsaustralia.com | Phone: +64 468 1344 025
Platinum Warranty – Extended Coverage
At Parts Factory Australia, we understand that our customers may seek additional coverage for their automotive parts. That’s why we offer the Platinum Warranty, designed to provide more comprehensive protection beyond the standard 3-year warranty.
What Does the Platinum Warranty Cover?
- Extended Coverage: Protection beyond 3 years, tailored to your part and needs.
- Comprehensive Protection: Covers manufacturing defects and adds flexibility for certain wear-and-tear conditions.
- Priority Service: Platinum Warranty claims are handled faster, minimizing disruption.
How to Purchase the Platinum Warranty?
You can buy the Platinum Warranty at the time of part purchase or within a set period afterward. For details and pricing, contact our customer service team or ask at checkout.
Making a Claim
If your part fails under the Platinum Warranty, follow the same process as the standard warranty but indicate Platinum coverage. Your claim will be prioritized for faster resolution.
Contact Us
Email: info@carpartsaustralia.com | Phone: +64 468 1344 025